For a few years now, Interactive Vocal Servers have been in widespread use as a customer relationship management tool. They make it possible for customers to gain access to a company’s information (banking, insurance, distribution companies, etc.) over extended periods of time. They contribute to the company’s brand.

The solutions offered by ip-label.newtest make it possible to measure the service quality of interactive vocal servers, from the end-user’s perspective.

Our solutions for voice application monitoring (IVR monitoring) thus enable customers to monitor voice applications.