 Requirements
Information systems, websites and computer software deployed on a corporate scale are a major issue with respect to the company's competitiveness. The success of a company depends on an efficiently performing information system. The CIO’s role is complex and demands technical abilities as well as skillful internal communication. He/she must be able to:
- manage a very technical and increasingly complex reality
- communicate with general management and business managers about non-technical indicators and quality of service commitments
According to Forrester Consulting, 40% of service level reports (SLA measurements) lack the information that executives would like to see.
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In this context, the CIO has to be able to present to the General Management and business managers a dashboard which reconciles user perceptions with the technical point of view.
ip-label has developed an executive report service offer which makes it possible to set up a dashboard specific to your business. The dashboard can be populated by metrics directly from ip-label measurement tools, as well as by your company’s internal metrics (measurements of the rate of satisfaction, number of incident tickets, etc.)
Procedure
ip-label implements a tried-and-true methodology in three phases:
- identification of key performance indicators (KPI) and formulation of dashboard specifications
- creation of a pilot dashboard
- evolution and improvement of the dashboard
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Deliverables
At the outcome we deliver an executive report which is updated automatically.
ip-label consultants are experts in analyzing the performance of your information systems operating on IP networks. Backed by a unique international observation network, they provide you with accurate diagnoses and identify ways to improve the performance of your information tools.
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Some ip-label references at the service of CIOs
For a French leader in tour and travel online sales: setup of the quality of online service dashboard for the quality director. The dashboard is presented to the management committee, enabling them to decide on the priority of actions to take.
For one of the “Big 4" auditing firms: analysis of the applications used by consultants for business in France and abroad. ip-label teams evaluated the deterioration of application performance by geographical location of the consultants (Europe, US, Asia) and the impact of deteriorations on the consultant’s day-to-day work.
Study performed for the IT department of a multinational in the industrial sector: the director of purchasing was complaining of seriously impaired operation of the company’s e-procurement application. The application’s poor operation was having an effect on the company’s production outcome. The ip-label audit measured the application’s performance at various locations, located the malfunction, and proposed areas for improvement. Following this audit, key performance indicators were set up.
Study carried out for a major player in the banking sector: ip-label has been involved for many years as an institute for the measurement of digital services. In the complex circumstances that this cooperative group was facing, ip-label’s contribution went beyond the technological side of the measurement solution to assess the quality of service of the various business processes.
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